model Feedback {
  id        String   @id @default(cuid())
  createdAt DateTime @default(now())
  tenantId  String?
  tenant    Tenant?  @relation(fields: [tenantId], references: [id], onDelete: Cascade)
  userId    String?
  user      User?    @relation(fields: [userId], references: [id], onDelete: Cascade)
  message   String
  fromUrl   String
}

model SupportTicket {
  id               String   @id @default(cuid())
  createdAt        DateTime @default(now())
  updatedAt        DateTime @updatedAt
  tenantId         String?
  tenant           Tenant?  @relation(fields: [tenantId], references: [id], onDelete: Cascade)
  userId           String?
  user             User?    @relation(fields: [userId], references: [id], onDelete: SetNull)
  source           String
  status           String   @default("open")
  priority         String   @default("normal")
  subject          String
  message          String
  fromEmail        String?
  fromUrl          String?
  inboundMessageId String?

  @@index([tenantId, status, createdAt])
  @@index([source, createdAt])
  @@unique([inboundMessageId])
}