38 lines
1.4 KiB
Plaintext
38 lines
1.4 KiB
Plaintext
model Feedback {
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id String @id @default(cuid())
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createdAt DateTime @default(now())
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tenantId String?
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tenant Tenant? @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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userId String?
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user User? @relation(fields: [userId], references: [id], onDelete: Cascade)
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message String
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fromUrl String
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}
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model SupportTicket {
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id String @id @default(cuid())
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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tenantId String?
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tenant Tenant? @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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userId String?
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user User? @relation(fields: [userId], references: [id], onDelete: SetNull)
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source String
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status String @default("open")
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priority String @default("normal")
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subject String
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message String
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fromEmail String?
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fromUrl String?
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inboundMessageId String?
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// AK-P19 — admin Support-Inbox: operator assignment + conversation thread.
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assignedToUserId String?
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assignedTo User? @relation("supportTicketAssignee", fields: [assignedToUserId], references: [id], onDelete: SetNull)
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messages SupportTicketMessage[]
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@@index([tenantId, status, createdAt])
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@@index([source, createdAt])
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@@index([assignedToUserId, status])
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@@unique([inboundMessageId])
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}
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